Accessibility Evaluation

Report:
Digital accessibility audit Triodos Investment Management website


Evaluator
Kaylee, Swink; Renate, Swink
Date
13 December 2022
Commissioner
Triodos Bank N.V.

Summary of the evaluation findings

The website Triodos Investment Management does not comply to WCAG 2.1 level AA yet. 25 out of 50 success criteria contain one or more issues. This document describes to what extent the website meets the accessibility requirements captured in WCAG, the Web Content Accessibility Guidelines.

The triodos-im.com website was audited between 5 and 9 December 2022. The audit was conducted using the WCAG-EM evaluation method. The aim of this report is to determine what improvements are needed to make this digital channel more accessible.

These are the most urgent findings:

The audit focuses specifically on the accessibility of the website for people with a disability, such as people who are blind, deaf, low-literate or have other functional problems. For them it is important that the website is technically and substantively designed in such a way that the site is usable. Optimizing a website for accessibility has more advantages; it makes the website more usable for everyone (for example also for people who look at their mobile phone in a sunny environment) and it makes the site easier to find in search engines.

Scope of the evaluation

Website name Triodos Investment Management
Scope of the website The scope of this audit includes:
The scope of this audit excludes:
Conformance target WCAG 2.1 level AA

Overview of audit results

Principle Passed Failed Can't tell
1 Perceivable 10 10 0
2 Operable 8 9 0
3 Understandable 7 3 0
4 Robust 0 3 0
Total 25 25 0

Reading Guide

This evaluation is a snapshot. The website might have been changed. The problems found are only examples. Therefore, check for any problem whether this also occurs in other places. This evaluation is just a sample of a few pages. As many different types of pages are included in the sample as possible to get the best impression of the accessibility. Pay attention! New problems may arise when making improvements or changes to the website/app. Success criteria marked with "Not present" are automatically approved. Success criteria marked with "Unknown" or "Can't tell" are not approved.

Detailed audit results


1. Perceivable

1.1 Text Alternatives

1.1.1 Non-text Content (Level A)

All non-text content that is presented to the user has a text alternative that serves the equivalent purpose, except for the situations listed below.

Information about success criterion 1.1.1 Non-text Content

Outcome: Failed

Findings: On the homepage, svg images are used to label buttons, for example the button under the text 'Resilience and transformation'. These svg images have no alternative text, as a result the buttons do not have an accessible name, see success criterion 4.1.2. Make sure the svg images have good alternative text that indicates what the button does. For example, with a title element nested in the svg element as the first child element.

Similar issues also occur on other pages. For example:

In the footer of the homepage, there is a svg image (down arrow) in the combo box. This image is decorative but has role="img", so it needs an alternative text for assistive technology. Without its own alternative text, assistive technology can search for another alternative text itself, for example the file name. Therefore, hide the decorative svg element for assistive technology, for example by using aria-hidden.

Decorative svg images also appear on other pages. For example, on page:

On the homepage, images appear next to headlines under the 'News and Insights' heading. These images have an alternative text that is the same as the headline they are next to, for example, the image next to the headline 'Macro Monthly - What will 2023 bring?' has the alternative text 'Macro Monthly - What will 2023 bring?'. An alternative text should describe what can be seen on the image. However, these images are decorative and do not need alternative text. Solve this by removing the alternative text on the decorative images and by leaving the alt attribute empty.

This issue also occurs on other pages:

Page www.triodos-im.com/articles/2019/case-study-aarstiderne-in-denmark features a decorative image with the alternative text 'TRI 703 photo Aarstiderne01'. This alternative text does not describe what can be seen on the image. Since the image is decorative, it does not need alternative text. Solve this problem by removing the alternative text from the image.

Page www.triodos-im.com/transition-themes/sustainable-food-and-agriculture contains informative images that have no alternative text, for example the image under the heading 'Transition of the entire food value chain'. Give these images an alternative text and make sure to refer to the descriptions on the page.
This issue also occurs on page www.triodos-im.com/impact-report/2020/financial-inclusion.

Page www.triodos-im.com/articles/2022/q4-2022-emerging-markets-outlook shows an image of a graph without alternative text. Give this image an alternative text that contains the information the graph conveys or add a description in plain text below the image and refer to the description in the alternative text.

On page www.triodos-im.com/articles/2022/cop27-no-money-where-the-mouth-is, is an image without alternative text above the text 'Progress and intermediate targets'. The img element of this image has no empty alt attribute. This is required to indicate to assistive technology that this image is decorative and may be ignored.

In the code layer of the PDF 'Impact Report 2021' (www.triodos-im.com/binaries/content/assets/shared/fund-assets/tsbif/triodos-sterling-bond-impact-…), decorative images are placed in figure tags. In PDFs, decorative images should be marked as artefacts. This is how assistive technology knows whether an image is decorative. Remove all decorative images from the code layer and mark them as artefacts.

The PDF 'Impact Report 2021' (www.triodos-im.com/binaries/content/assets/shared/fund-assets/tsbif/triodos-sterling-bond-impact-…) contains informative images with no alternative text. For example, the icons on page 6. Assistive technology cannot figure out the meaning of an image without an alternative text. Make sure all images that convey information have an alternative text.


1.2 Time-based Media

1.2.1 Audio-only and Video-only (Prerecorded) (Level A)

For prerecorded audio-only and prerecorded video-only media, the following are true, except when the audio or video is a media alternative for text and is clearly labeled as such:

Information about success criterion 1.2.1 Audio-only and Video-only (Prerecorded)

Outcome: Passed


1.2.2 Captions (Prerecorded) (Level A)

Captions are provided for all prerecorded audio content in synchronized media, except when the media is a media alternative for text and is clearly labeled as such.

Information about success criterion 1.2.2 Captions (Prerecorded)

Outcome: Passed


1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)

An alternative for time-based media or audio description of the prerecorded video content is provided for synchronized media, except when the media is a media alternative for text and is clearly labeled as such.

Information about success criterion 1.2.3 Audio Description or Media Alternative (Prerecorded)

Outcome: Failed

Findings: There is a video on page www.triodos-im.com/articles/2019/case-study-aarstiderne-in-denmark. In this video all audio is in Danish. Since the website is for English-speaking users, there must be an English media alternative for this video. This can be a transcript, or use an audio description to also meet success criterion 1.2.5.
The video on page www.triodos-im.com/impact-report/2020/financial-inclusion also features audio in a foreign language.

Text appears in the video on page www.triodos-im.com/impact-report/2020/financial-inclusion, for example around 0:44. Users who cannot see the screen miss this information. Provide a media alternative to this video so that this information is also available to users who cannot see the screen. This can be a transcript, or use audio description to satisfy success criterion 1.2.5 as well.


1.2.4 Captions (Live) (Level AA)

Captions are provided for all live audio content in synchronized media.

Information about success criterion 1.2.4 Captions (Live)

Outcome: Inapplicable


1.2.5 Audio Description (Prerecorded) (Level AA)

Audio description is provided for all prerecorded video content in synchronized media.

Information about success criterion 1.2.5 Audio Description (Prerecorded)

Outcome: Failed

Findings: There is a video on page www.triodos-im.com/articles/2019/case-study-aarstiderne-in-denmark. In this video, all audio is in Danish. Because the website is for English-speaking users, an English audio description must be present. This way, English-speaking visitors who cannot see the screen also know what information is conveyed in the video.
The video on page www.triodos-im.com/impact-report/2020/financial-inclusion also features audio in a foreign language.

Text appears in the video on page www.triodos-im.com/impact-report/2020/financial-inclusion, for example around 0:44 and 3:51. Users who cannot see the screen miss this information. Make sure this video has an audio description that includes all the information that is visual on screen.


1.3 Adaptable

1.3.1 Info and Relationships (Level A)

Information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text.

Information about success criterion 1.3.1 Info and Relationships

Outcome: Failed

Findings: On page www.triodos-im.com/contact, the heading 'Contact' is not formatted as a heading. Assistive technology cannot recognise this text as a header. Make sure the text 'Contact' is formatted with a heading element.

Other pages also contain headings that are not formatted with a heading element. For example:

On page www.triodos-im.com/404 is a list that is not formatted with a list element. As a result, assistive technology cannot indicate that there is a list here. Make sure lists are formatted with a list element.
This problem also occurs on page www.triodos-im.com/articles/2022/cop27-no-money-where-the-mouth-is.

Page www.triodos-im.com/key-figures contains text formatted as headings, but these texts are not headings. These are the texts such as '30-year track record in investing for impact' that are formatted in an h1 element. Make sure only text which is a heading for the content below, is formatted with a heading element.

On page www.triodos-im.com/contact, content hidden behind collapsible buttons (accordions) is read by screen readers. When content is visually hidden, it must also be hidden from assistive technology. It is also possible to place keyboard focus on inflected links, see success criterion 2.4.3. Ensure that content is only available to assistive technology when it is visible on the screen.
This problem also occurs on other pages. For example, on page www.triodos-im.com/transition-themes/sustainable-food-and-agriculture and www.triodos-im.com/impact-report/2021.

There is a sub navigation menu on page www.triodos-im.com/transition-themes/sustainable-food-and-agriculture. In this menu, an underline indicates which anchor link on the page the user is at. This information is not available to assistive technology. Make this information available in the code, for example by placing aria-current on the active element.
This issue also occurs on other pages. For example, on page www.triodos-im.com/impact-report/2021 and www.triodos-im.com/looking-for-funding/energy-and-climate.

The PDF "The Hain Celestial Group" (www.triodos-im.com/binaries/content/assets/tim/proxy-voting/pdfs-2021-proxy-voting/december/…) is not coded (tagged). This means that the document structure cannot be determined. It is therefore impossible to determine, for example, what headings are, the alternative text to images and what the reading order is. Because tags are missing, the PDF cannot be fully examined (all success criteria related to the PDF code layer such as semantic headings and alt text for images). Therefore, note that new accessibility issues may arise when solving this problem.

The PDF 'Impact Report 2021' (www.triodos-im.com/binaries/content/assets/shared/fund-assets/tsbif/triodos-sterling-bond-impact-…) is not correctly coded (tagged). For example, headings are not placed in header tags, such as on page 2 with the heading 'Impact highlights 2021'. Also, the reading order of the document is not correct, see success criterion 1.3.2. Ensure that the code layer of the PDF is correctly tagged.

Advice: For the accessibility of a page, it is best to use a logical descending heading structure. The most important heading of a page should have the level 1 heading (<h1>), followed by the level 2 heading (<h2>) for all the subheadings, which will be followed by level 3 headings (<h3>), and so on.
The homepage does start with a level 1 heading but has multiple level 1 headings. Also, these level 1 headings are followed by level 3 headings instead of level 2 headings. Make sure to use a logical descending heading structure on the homepage and other pages.

Advice: In the code of the homepage are two empty h3-elements. Assistive technology users can use a heading list or a heading hotkey to navigate a page. Some assistive technology place empty headings in these lists or make it possible to navigate to an empty heading element using the hotkey. That can be confusing for assistive technology users. Make sure to remove all empty heading elements from the code.


1.3.2 Meaningful Sequence (Level A)

When the sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined.

Information about success criterion 1.3.2 Meaningful Sequence

Outcome: Failed

Findings: In the code layer of the PDF 'Impact Report 2021' (www.triodos-im.com/binaries/content/assets/shared/fund-assets/tsbif/triodos-sterling-bond-impact-…), tags are not placed in the correct order. For example, on page 6, where the numbers are not directly followed by the corresponding content. As a result, the reading order of the document is not correct. Screen readers, for example, will read the document incorrectly.


1.3.3 Sensory Characteristics (Level A)

Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound.

Information about success criterion 1.3.3 Sensory Characteristics

Outcome: Passed


1.3.4 Orientation (Level AA)

Content does not restrict its view and operation to a single display orientation, such as portrait or landscape, unless a specific display orientation is essential.

Information about success criterion 1.3.4 Orientation

Outcome: Passed


1.3.5 Identify Input Purpose (Level AA)

The purpose of each input field collecting information about the user can be programmatically determined when:

Information about success criterion 1.3.5 Identify Input Purpose

Outcome: Failed

Findings: On page www.triodos-im.com/looking-for-funding/energy-and-climate is a form where visitors can enter their own e-mail address and name, among other things. The purpose of these and a number of other fields should be able to be determined programmatically, so that fields can be filled in automatically or given extra help with completion. This can be done by adding the autocomplete attribute to input elements. For example, for email address autocomplete="email".
An overview of the fields for which the autocomplete attribute is applicable and the value required in this attribute can be found on page: www.w3.org/tr/wcag21/.


1.4 Distinguishable

1.4.1 Use of Color (Level A)

Color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Information about success criterion 1.4.1 Use of Color

Outcome: Passed


1.4.2 Audio Control (Level A)

If any audio on a Web page plays automatically for more than 3 seconds, either a mechanism is available to pause or stop the audio, or a mechanism is available to control audio volume independently from the overall system volume level.

Information about success criterion 1.4.2 Audio Control

Outcome: Passed


1.4.3 Contrast (Minimum) (Level AA)

The visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following:

Information about success criterion 1.4.3 Contrast (Minimum)

Outcome: Failed

Findings: On the homepage, headings are placed in front of images. Text needs to have a good contrast between the text colour and the background colour, this is not always the case when text is placed in front of an image. For example, the heading 'Highest possible FNG rating for Triodos IM’s listed equity and bond funds' is a white text that is placed in front of an image with lots of white in it. Because of this, the text has a contrast ratio of 1,1:1 in some places. The entire text should have a contrast ratio of at least 3:1 on the background image. Make sure that all text that are placed in front of images meet contrast ratio standards.
Text placed in front of images can also be found on other pages. For example, on page www.triodos-im.com/search and www.triodos-im.com/key-figures.

The contrast of labels of input fields (HEX #9999C3) on page www.triodos-im.com/looking-for-funding/energy-and-climate is too low between the text and white background. The contrast ratio here is 2.7:1, where it should be at least 4.5:1.

In the PDF 'Impact Report 2021' (www.triodos-im.com/binaries/content/assets/shared/fund-assets/tsbif/triodos-sterling-bond-impact-…), white text is placed on a pink background (HEX #FF937B), for example on page 5. The contrast ratio is 2,1:1, where it should be at least 4,5:1.


1.4.4 Resize text (Level AA)

Except for captions and images of text, text can be resized without assistive technology up to 200 percent without loss of content or functionality.

Information about success criterion 1.4.4 Resize text

Outcome: Passed


1.4.5 Images of Text (Level AA)

If the technologies being used can achieve the visual presentation, text is used to convey information rather than images of text except for the following:

Information about success criterion 1.4.5 Images of Text

Outcome: Failed

Findings: On page www.triodos-im.com/transition-themes/sustainable-food-and-agriculture, under the heading 'Sustainable agriculture, healthy food, and fair value chains', there is an image of text. People with poor eyesight cannot adjust the text to enhance readability. Also, the text in the image is not read by screen readers. The text in the image does not appear on the page. Therefore, place this text as HTML text on the page.

On page www.triodos-im.com/articles/2022/q4-2022-emerging-markets-outlook is an image of a table. Screen readers cannot read images of tables. Also, users cannot enlarge the table for readability. Place this table with HTML on the page.


1.4.10 Reflow (Level AA)

Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions for:

Except for parts of the content which require two-dimensional layout for usage or meaning.

Information about success criterion 1.4.10 Reflow

Outcome: Failed

Findings: When users view the homepage in a viewport of 1280x1024px and zoom in to 400%, the text '100% invested for impact' disappears from the page. It is not allowed for content to disappear when users zoom in on a page. Make sure the text stays on the page when users zoom in.

When visitors zoom in to 200% with a viewport of 1280x1024px on page www.triodos-im.com/key-figures, the yellow blocks of text (for example: ‘EUR 6.4 billion in assets under management’) are no longer (entirely) visible on the page, because the content doesn’t reflow properly. Make sure no information or functionality is lost when zooming in on a page.
A similar issue also occurs on page www.triodos-im.com/impact-report/2021.

When users zoom in to 400% with a viewport of 1280x1024px on page www.triodos-im.com/articles/2022/q4-2022-emerging-markets-outlook parts of the images of the graph and table are not entirely visible. Because images and tables are dependant or their two dimensional layout, they do not need to reflow. However, the information in them still needs to be accessible. Add a horizontal scroll bar, or offer the information in a different way (for example in plain text) to solve this issue.

When visitors zoom in to 400% at a viewport of 1280x1024px on page www.triodos-im.com/impact-on-a-global-scale, the buttons that allow visitors to zoom in and out in the map disappear visually. The zoom buttons are still acessible by keyboard. However, they are not visible and have no accessible name and role. Visitors using the keyboard and/or a screen reader will therefore not know which element has focus, or what the element does.
This issues also occurs on page www.triodos-im.com/impact-report/2021/.


1.4.11 Non-text Contrast (Level AA)

The visual presentation of the following have a contrast ratio of at least 3:1 against adjacent color(s):

Information about success criterion 1.4.11 Non-text Contrast

Outcome: Failed

Findings: When focus is placed on the search and menu button on the homepage, the focus indicator contrast ratio against the white background is too low. The contrast ratio is 1,2:1, where it should be at least 3:1.
This problem occurs on all pages.

On page www.triodos-im.com/search, there are links that are underlined, for example the 'investor relations team' link. The contrast ratio of this underlining (HEX #B2AFBA) on the yellow background (HEX #FFFADC) is too low. The contrast ratio here is 2:1 where it should be at least 3:1. The underlining also appears on a white background on page www.triodos-im.com/accessibility. Here, the contrast ratio is 2,1:1.
Similar issues also occur on other pages. For example, on page www.triodos-im.com/404 and www.triodos-im.com/articles/2019/case-study-aarstiderne-in-denmark.

When focus is placed on the links under the 'Press releases' heading on page www.triodos-im.com/insights, it is indicated by a bottom border. The contrast ratio between this border and the white background is too low. The contrast ratio is 1.1:1, where it should be at least 3:1.
This problem occurs multiple times on this and other pages. For example, on page www.triodos-im.com/looking-for-funding/energy-and-climate.


1.4.12 Text Spacing (Level AA)

In content implemented using markup languages that support the following text style properties, no loss of content or functionality occurs by setting all of the following and by changing no other style property:

Information about success criterion 1.4.12 Text Spacing

Outcome: Passed


1.4.13 Content on Hover or Focus (Level AA)

Where receiving and then removing pointer hover or keyboard focus triggers additional content to become visible and then hidden, the following are true:

Information about success criterion 1.4.13 Content on Hover or Focus

Outcome: Passed


2. Operable

2.1 Keyboard Accessible

2.1.1 Keyboard (Level A)

All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes, except where the underlying function requires input that depends on the path of the user's movement and not just the endpoints.

Information about success criterion 2.1.1 Keyboard

Outcome: Failed

Findings: There is a search box in the map on page www.triodos-im.com/impact-on-a-global-scale. It is possible for keyboard users to enter something in this field, but they cannot select a filter. This can only be done with the mouse pointer. Make sure keyboard users can also select filter in this search field.
This map also appears on the pages www.triodos-im.com/impact-report/2021/ and www.triodos-im.com/impact-report/2020/financial-inclusion.

There are several clickable icons in the map on page www.triodos-im.com/impact-on-a-global-scale. It is possible to place focus on these icons with the keyboard, but it is not possible to activate them with the keyboard. Make sure all interactive elements are accessible b keyboard.
This issue also occurs in the map on other pages. For example, on page www.triodos-im.com/impact-report/2021/ and page www.triodos-im.com/looking-for-funding/energy-and-climate

On page www.triodos-im.com/impact-on-a-global-scale, the clickable blocks next to '565 investment examples' cannot be operated by keyboard. It is not possible to place keyboard focus on these elements. Make sure everything that can be operated with the mouse pointer can also be operated with the keyboard.
This issues also occurs on page www.triodos-im.com/impact-report/2021/ and page www.triodos-im.com/impact-report/2020/financial-inclusion.


2.1.2 No Keyboard Trap (Level A)

If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away.

Information about success criterion 2.1.2 No Keyboard Trap

Outcome: Passed


2.1.4 Character Key Shortcuts (Level A)

If a keyboard shortcut is implemented in content using only letter (including upper- and lower-case letters), punctuation, number, or symbol characters, then at least one of the following is true:

Information about success criterion 2.1.4 Character Key Shortcuts

Outcome: Failed

Findings: The page www.triodos-im.com/articles/2019/case-study-aarstiderne-in-denmark uses YouTube's video player. This video player uses control by some character keys, e.g. f for fullscreen. This functionality interferes with screenreader short cut keys. Solve this by modifying the embed code of the YouTube video to disable control with character keys. The property to add to the embed code is 'disablekb=1'. With this modification, you ensure that you meet this success criterion.


2.2 Enough Time

2.2.1 Timing Adjustable (Level A)

For each time limit that is set by the content, at least one of the following is true:

Information about success criterion 2.2.1 Timing Adjustable

Outcome: Inapplicable


2.2.2 Pause, Stop, Hide (Level A)

For moving, blinking, scrolling, or auto-updating information, all of the following are true:

Information about success criterion 2.2.2 Pause, Stop, Hide

Outcome: Failed

Findings: There is a video that plays automatically on the homepage. When content, like videos, play automatically there should be an mechanism for the users to pause, stop or hide this content. Make sure there is such a mechnism for this video on the homepage.
A similiar video also appears on other pages. For example, on page www.triodos-im.com/impact-report/2021 and www.triodos-im.com/impact-report/2020/financial-inclusion.


2.3 Seizures and Physical Reactions

2.3.1 Three Flashes or Below Threshold (Level A)

Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds.

Information about success criterion 2.3.1 Three Flashes or Below Threshold

Outcome: Passed


2.4.1 Bypass Blocks (Level A)

A mechanism is available to bypass blocks of content that are repeated on multiple Web pages.

Information about success criterion 2.4.1 Bypass Blocks

Outcome: Failed

Findings: The homepage contains a skip link (a mechanism to jump to another part of the page), but the skip link to the main content does not get focus first. Make sure visitors can jump directly to the main content of a page without having to perform any additional actions to do so.
This issue occurs on all pages.

Advice: There are many links under the 'News and Insights' heading the homepage. It takes keyboard users a lot of physical actions and time to navigate through all these links using the tab key. It would be helpful if a skip link is placed here that allows keyboard users to skip this section. This way, keyboard users can better navigate the page.

Similar sections can be found on other pages. For example, on page:


2.4.2 Page Titled (Level A)

Web pages have titles that describe topic or purpose.

Information about success criterion 2.4.2 Page Titled

Outcome: Failed

Findings: The PDF "The Hain Celestial Group" (www.triodos-im.com/binaries/content/assets/tim/proxy-voting/pdfs-2021-proxy-voting/december/…) does not have a document title. Make sure the document has a title that properly describes the content. Also, the properties should specify that on initial view, the document title is shown and not the file name.
The PDF 'Impact Report 2021' (www.triodos-im.com/binaries/content/assets/shared/fund-assets/tsbif/triodos-sterling-bond-impact-…) also does not have a document title.

Advice: The page titles do not always name the website, for example the title of page www.triodos-im.com/search. It is useful when a page title names the name of the website, users who cannot see the screen then know right away which website the page belongs to.


2.4.3 Focus Order (Level A)

If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability.

Information about success criterion 2.4.3 Focus Order

Outcome: Failed

Findings: When users visit the website for the first time, a cookie notice is displayed on screen. This notification message is in front of other content, for example, the footer is not visible because of the notice. Because the cookie notice is in front of other content, it is important that it gets keyboard focus first on the website. This way, keyboard users can close the notification immediately and other content is not blocked by the notice. This is not the case on the website. The notification gets focus last on the homepage. Make sure the cookie notice is the first element to get keyboard focus.

On the homepage, after the 'About Triodos IM' link, the focus is placed on the 'Skip to the main content' skip link at the top of the page. The focus order should flow logically throughout the page. In the middle of a page focus should not suddenly be placed on an element at the top of the page. Solve this problem by making sure that focus is not placed on the skip link after the link 'About Triodos IM'.
A similar issue also occurs on multiple pages. For example, on page www.triodos-im.com/search and www.triodos-im.com/accessibility.

Page www.triodos-im.com/contact has collapsible buttons (accordions). Hidden under these buttons are links. For keyboard users, it is possible to place focus on these links when they are not visible. It is not allowed to place focus on elements when they are not visible. Make sure it is only possible to place focus on the links when they are visible on screen.
This issue also occurs on other pages. For example, on page www.triodos-im.com/impact-report/2021.


The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general.

Information about success criterion 2.4.4 Link Purpose (In Context)

Outcome: Failed

Findings: On page www.triodos-im.com/contact, the image 'Landgoed De Reehorst, The Netherlands' is formatted as a link. This link does not have an accessible name. As a result, screen reader users do not know where the link refers to. Make sure the link has an accessible name that describes the purpose of the link.
Links without an accessible link target also occur on page www.triodos-im.com/proxy-voting-how-we-voted.

There are several links on page www.triodos-im.com/proxy-voting-how-we-voted that have the same link name but refer to other pages. When links have the same name, they must refer to the same page, as the difference between two links with the same name is difficult to tell for screen reader users. Solve this problem by adding the name of the file the link refers to to the accessible of the links.
Similar issues also occur on page www.triodos-im.com/transition-themes/sustainable-food-and-agriculture.


2.4.5 Multiple Ways (Level AA)

More than one way is available to locate a Web page within a set of Web pages except where the Web Page is the result of, or a step in, a process.

Information about success criterion 2.4.5 Multiple Ways

Outcome: Passed


2.4.6 Headings and Labels (Level AA)

Headings and labels describe topic or purpose.

Information about success criterion 2.4.6 Headings and Labels

Outcome: Passed


2.4.7 Focus Visible (Level AA)

Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible.

Information about success criterion 2.4.7 Focus Visible

Outcome: Failed

Findings: It is not indicated when keyboard focus is placed on certain element on the homepage, like the links under the heading 'In the spotlight'. When focus is not shown by a visual indicator, it is difficult for sighted keyboard users to determine which element has focus. Therefore, make sure that focus is always shown by a visual indicator, like a focus border.
This issues also occurs with other elements on this and other pages. For example, it is not visible when focus is placed on the links under the heading 'News and Insights' on the homepage, or when focus is placed on the button in the search field on page www.triodos-im.com/search.


2.5 Input Modalities

2.5.1 Pointer Gestures (Level A)

All functionality that uses multipoint or path-based gestures for operation can be operated with a single pointer without a path-based gesture, unless a multipoint or path-based gesture is essential.

Information about success criterion 2.5.1 Pointer Gestures

Outcome: Passed


2.5.2 Pointer Cancellation (Level A)

For functionality that can be operated using a single pointer, at least one of the following is true:

Information about success criterion 2.5.2 Pointer Cancellation

Outcome: Passed


2.5.3 Label in Name (Level A)

For user interface components with labels that include text or images of text, the name contains the text that is presented visually.

Information about success criterion 2.5.3 Label in Name

Outcome: Failed

Findings: In the footer of each page is a combo box. This combo box has no label, see success criterion 3.3.2, but it appears that 'Investment Management' is the label for this element. This does not match the accessible name of the combo box, which is 'Other Triodos websites'. Make sure that the visual label of an element appears in the accessible name. Solve this problem by placing the label 'Other Triodos websites' visually near the combo box.


2.5.4 Motion Actuation (Level A)

Functionality that can be operated by device motion or user motion can also be operated by user interface components and responding to the motion can be disabled to prevent accidental actuation, except when:

Information about success criterion 2.5.4 Motion Actuation

Outcome: Inapplicable


3. Understandable

3.1 Readable

3.1.1 Language of Page (Level A)

The default human language of each Web page can be programmatically determined.

Information about success criterion 3.1.1 Language of Page

Outcome: Failed

Findings: In the properties of the PDF "The Hain Celestial Group" (www.triodos-im.com/binaries/content/assets/tim/proxy-voting/pdfs-2021-proxy-voting/december/…), the language is not specified. Make sure the language setting matches the language used in the PDF.

In the properties of the PDF 'Impact Report 2021' (www.triodos-im.com/binaries/content/assets/shared/fund-assets/tsbif/triodos-sterling-bond-impact-…) the language of the document is set to Dutch, while the content of the document are in English. Make sure the language setting matches the language used in the PDF.


3.1.2 Language of Parts (Level AA)

The human language of each passage or phrase in the content can be programmatically determined except for proper names, technical terms, words of indeterminate language, and words or phrases that have become part of the vernacular of the immediately surrounding text.

Information about success criterion 3.1.2 Language of Parts

Outcome: Passed


3.2 Predictable

3.2.1 On Focus (Level A)

When any component receives focus, it does not initiate a change of context.

Information about success criterion 3.2.1 On Focus

Outcome: Passed


3.2.2 On Input (Level A)

Changing the setting of any user interface component does not automatically cause a change of context unless the user has been advised of the behavior before using the component.

Information about success criterion 3.2.2 On Input

Outcome: Passed


3.2.3 Consistent Navigation (Level AA)

Navigational mechanisms that are repeated on multiple Web pages within a set of Web pages occur in the same relative order each time they are repeated, unless a change is initiated by the user.

Information about success criterion 3.2.3 Consistent Navigation

Outcome: Passed


3.2.4 Consistent Identification (Level AA)

Components that have the same functionality within a set of Web pages are identified consistently.

Information about success criterion 3.2.4 Consistent Identification

Outcome: Passed


3.3 Input Assistance

3.3.1 Error Identification (Level A)

If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text.

Information about success criterion 3.3.1 Error Identification

Outcome: Failed

Findings: When visitors on page www.triodos-im.com/looking-for-funding/energy-and-climate submit the form without having entered all the fields correctly, notifications appear near the input fields, such as "Please enter a valid name'. This is an error suggestion, not an error identification. The visitor should receive an error message when an input field is not properly filled in or the form cannot be submitted properly. The error message should describe what error was made and where it was made. For example 'The field 'Name' is not filled out. Please fill in your full name'


3.3.2 Labels or Instructions (Level A)

Labels or instructions are provided when content requires user input.

Information about success criterion 3.3.2 Labels or Instructions

Outcome: Failed

Findings: In the footer of every page is a combo box. This combo box does not have a label. Make sure that when elements require input, a label is provided. A label needs to be outside of the input element. The option 'Investment Management' does not count as a label.
A similar issue occurs on page www.triodos-im.com/looking-for-funding/energy-and-climate.


3.3.3 Error Suggestion (Level AA)

If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user, unless it would jeopardize the security or purpose of the content.

Information about success criterion 3.3.3 Error Suggestion

Outcome: Passed


For Web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses, at least one of the following is true:

  1. Reversible: Submissions are reversible.
  2. Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.
  3. Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.

Information about success criterion 3.3.4 Error Prevention (Legal, Financial, Data)

Outcome: Inapplicable


4. Robust

4.1 Compatible

4.1.1 Parsing (Level A)

In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features.

Information about success criterion 4.1.1 Parsing

Outcome: Failed

Findings: On the homepage, buttons are nested in link elements, for example the button near the 'Resilience and transformation' heading. This makes the operation of these buttons difficult, for example when visitors use assistive technology. Make sure interactive elements, such as buttons and links, are not nested in other interactive elements.

This problem also occurs on other pages. For example, on the page:

In the homepage code, there is an unclosed <div>. Unclosed elements can cause problems for assistive technology. Make sure that all elements are properly closed.

In the code of page www.triodos-im.com/transition-themes/sustainable-food-and-agriculture, there are duplicate ids, for example the ids 'accordion-button-2' and 'accordion-content-5'. Double ids can cause problems for assistive technology. Make sure ids have unique values on a page.

The code of page www.triodos-im.com/impact-on-a-global-scale contains an ul element in which a div element is nested. Only li, script and template elements are allowed to be nested in ul element.
This issue also appears on page www.triodos-im.com/impact-report/2021.


4.1.2 Name, Role, Value (Level A)

For all user interface components (including but not limited to: form elements, links and components generated by scripts), the name and role can be programmatically determined; states, properties, and values that can be set by the user can be programmatically set; and notification of changes to these items is available to user agents, including assistive technologies.

Information about success criterion 4.1.2 Name, Role, Value

Outcome: Failed

Findings: The search button on the homepage does not have an accessible name. Without an accessible name it will be difficult for users of assistive technologies to operate this button. Make sure the button gets an accessible name that describes what the button does, for example by using aria-label.

Other buttons on this and other pages also do not have an accessible name. For example, the button under the text 'Resilience and transformation' on the homepage, or on:

Page www.triodos-im.com/contact has collapsible buttons (accordions). For people who can see the screen, it is clear when a button is collapsed and when it is not. This information is not available to people who cannot see the screen and use a screen reader. Make sure that the code indicates when a button is collapsed and when it's not, for example by using aria-expanded.
This problem also occurs on other pages. For example, on page www.triodos-im.com/impact-on-a-global-scale and www.triodos-im.com/impact-report/2020/financial-inclusion/.

On page www.triodos-im.com/articles/2019/case-study-aarstiderne-in-denmark is an iframe element without a title attribute. Because of this the iframe does not have an accessible name. Make sure the iframe element gets a title attribute.

The combo box on page www.triodos-im.com/looking-for-funding/energy-and-climate does not have an accessible name. It may be difficult for users of assistive technology to operate the combo box. Give the combo box an accessible name, for example with a label element and link the label to the combo box with for and id attributes.

When users visit the page www.triodos-im.com/articles/2019/case-study-aarstiderne-in-denmark for the first time, there is a cookie notice on the video. The button to accept this notice does not have type="submit" on the button element. This is required because data is sent when users press the button.


4.1.3 Status Messages (Level AA)

In content implemented using markup languages, status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus.

Information about success criterion 4.1.3 Status Messages

Outcome: Failed

Findings: When users make an error in the form on page www.triodos-im.com/looking-for-funding/energy-and-climate and submit it, error messages appear on the screen. Screen readers do not notice these messages. As a result, users who cannot see the screen miss the error messages. Make sure the error messages are noticed by assistive technologies, for example by using aria-live.

Basis for this evaluation

The audit was conducted based on the evaluation method of the W3C, WCAG-EM. This is largely done manually by taking a sample. For a quickscan we use parts of this methodology. Despite all the researcher's care and experience, it is possible that a problem has not been identified. Keep in mind that in a next audit certain parts could be assessed differently because of further development of techniques and assistive software. Tools are used in the manual audit.

Sample of audited web pages

Relied upon techniques

Web browsers (User Agents) and other software

The following software was used in this evaluation:

Resources:

This report is mainly created with the online W3C report tool.

Source: toegankelijkheidsrapport.swink.nl/triodos-im.com/audit/
Printed: 2024-03-29 16:59:19 v2.4-011